How to top up a prepaid phone
Top up on the day you activate, then restart your phone 2–3 times after topping up.
There are three ways to top up
- Virtual account from the activation textDeposit straight into the virtual account sent to your activated number. No inquiry needed.
- N-Telecom Membership appTop up yourself in the app by card or virtual account. From 11,000 KRW in 1,000 KRW steps.
- Ask the staff (Chickphone activation customers only)Send a top-up request and we will give you the deposit account. Once you deposit, we top up for you.
Write a top-up request
We can only help with top-up guidance for customers who completed activation through Chickphone. If you activated elsewhere, top up yourself using the virtual account from your activation text or the N-Telecom Membership app.
Check before you top up
| Item | KT | LG |
|---|---|---|
| Charge deduction | Daily | Monthly |
| First top-up | One month of your chosen plan | One month of your chosen plan |
| After topping up | Restart your phone 2–3 times | Restart your phone 2–3 times |
In the N-Telecom Membership app, you can top up from 11,000 KRW in 1,000 KRW steps. If it doesn’t work after topping up, check the fix.
Prepaid top-up: frequently asked questions
Do I have to top up on the day of activation?
Yes. If you don’t top up, your number may be suspended the next day. On the day you activate, top up one month of your chosen plan.
What is the minimum top-up amount?
In the N-Telecom Membership app, you can top up from 11,000 KRW in 1,000 KRW steps. To keep your plan active, top up one month’s worth.
Does my line get cut off right away when the balance runs out?
Not right away. For up to 15 days after the balance runs out, you can receive calls and texts but can’t make calls. From day 16 to day 45, receiving is blocked too.
What happens if I keep not topping up?
Your number is canceled 45 days after the balance runs out. Please top up before then.
Can I top up automatically?
Yes. You can top up automatically with N-Telecom’s scheduled refill and smart refill. They help prevent your number from being suspended because you missed a top-up.
I activated elsewhere. Can I ask you to top up for me?
Staff top-up guidance is only for customers who completed activation through Chickphone. If you activated elsewhere, top up with the virtual account in your activation text or the Membership app.
